ALL Dogs must be on leash. Please make sure your companion has a secure collar or harness with identification.
No Refund & Liability Policy
We are committed to providing quality grooming services in a safe and professional environment. Please read and understand our policy regarding refunds and liability:
Due to the nature of our services, all grooming fees are non-refundable. Once a grooming service has been completed, payment is final and non-negotiable.
If you are unhappy with the grooming results, please let us know before leaving the salon. We will do our best to make reasonable adjustments on the same day. Once the pet leaves our facility, the grooming service is
considered accepted.
Grooming may be modified or stopped at any time if a pet shows signs of excessive stress, aggression, or a medical condition. In these cases, no refund will be given.
While we take every precaution to ensure your pet’s safety, grooming involves the use of tools and handling that may, in rare cases, result in minor injury. Dowdle Grooming is not responsible for any veterinary bills incurred as a result of grooming, including but not limited to cuts, nicks, irritation, allergic reactions, or pre-existing conditions aggravated during grooming. Pet owners accept all risks by leaving their pet in our care.
By booking an appointment with us, you
acknowledge and agree to the terms of this policy
Please call at least 72 hours prior to your appointment to cancel or reschedule.
Our Groomers use a gentle and loving approach in handling our clients; therefore, our appointments are scheduled so that each four-legged client receives attentive care in a soothing and calm environment. Your spa appointment is a reservation for services and for the individualized attention we provide each pet. We can only take a limited number of appointments each day. A missed appointment is a loss of income to a small business and our groomers.
No-Shows
If an appointment is missed without a 24-hour notification, a $35.00 “No Show”| “Late Cancellation” Fee will be charged and a deposit of ½ the grooming cost may be required to reschedule a future appointment.
We are only able to perform the grooming services for your pet in the time allotted for your scheduled
appointment, we may not be able to perform your scheduled grooming services, and you may need to reschedule your appointment so that we can stay on schedule with our other clients. If time allows, an additional fee may apply in order to complete a full groom.
Considerations
In order to keep a sanitary work environment, we ask that you walk your dog to relieve themselves prior to your appointment. A clean up fee of $5 may apply if it is a repetitive problem.
Late Pick-ups
At the time you drop off your pet, we will be able to give you an approximate time (average 30 minutes to 2 hours) for pick up. We will also call as soon as your pet is finished. Because we are kennel free and don’t have space to keep your pet after their grooming services are completed, we ask that you pick up your pet within 20 minutes of the call. If you are late, an additional fee will be added to accommodate the time spent caring for and keeping your pet comfortable until you arrive. Late Pickup Fees are as follows: $5 for each 10 minutes after a
15-minute grace period.
Should your pet display aggressive behavior towards our groomers, we will make all attempts to finish grooming your pet with a muzzle. Should your pet bite and break the skin of any of our staff, a $25 fee will be added to your bill. If your pet continues to display aggressive behavior and our groomer is unable to complete your appointment, you may be charged a partial fee for the amount of time spent attempting to groom them. The safety of your pet and our staff is our priority.
Pets groomed on a regular basis adjust and cooperate to the routine. Pets that are not groomed every 4 to 6 weeks may become matted. Matting occurs from lack of grooming, coat overgrowth, not routinely being brushed or a coat not being combed through prior to getting wet.
Additional fees apply for de-matting a pet. When matting is severe and/or close to the skin the only humane way to remove the mats is to clip the coat off to the skin line. In some cases where the matting is not severe and only covers a small area, we can remove them by splitting, thinning and then brushing them out. There is a fee of $1 per minute to de-mat your pet. Severe matting may require longer time (over 30min).
Matted coats are hard on our equipment and in most cases require two haircuts, the first to remove the matted coat prior to bathing and a second to even up the coat after bathing. We are not responsible for heath conditions that may be revealed by removing a matted coat such as sores, etc.
We will use extra care and patience for older pet(s)s; however, we will not be held responsible for any reaction due to the mental or physical stress of grooming the geriatric pet(s). If, in our judgment, brushing or clipping is determined to cause too much stress to the pet(s), we will modify or terminate the haircut. Please be sure to notify us of any health conditions that might make your pet(s) uncomfortable during the bathing, drying, or clipping phases. Any grooming which takes place on an elderly or frail pet(s) is conducted at your risk.
In order to provide you with excellent customer service, please notify us of any preexisting general physical/ emotional conditions prior to your grooming appointment. We strive to make the experience a happy one for both you and your pet. Our furry companions are as unique as we are, their skin can react differently to grooming equipment (blades and/ or shears). For short styles and shave downs it is not uncommon for redness or itchiness to occur. If you notice any problem with your pet’s style, we will make every effort to correct it if notified within 24hr of the original appointment.
Dog. Under 16 weeks: Puppy Starter (Parvo virus, Hepatitis, Distemper). Puppies must have completed at least 2 sets of shots before being admitted into our Salon. 16 weeks and older: Rabies: All dogs must have the Rabies shot before admitting
to our salon.
Fleas
Wherever there is animal life in our city, there will also most likely be fleas. Let’s face it; fleas and a flea termination plan are an essential part of pet ownership They can get them by just walking out your front door.
When you arrive for your grooming appointment, sometimes it is difficult to tell if there are fleas present until we get the animal wet. We will make an effort to contact you as soon as we notice fleas.
Dogs that come to Dowdle Grooming for a grooming appointment with fleas are immediately given a flea bath at an additional fee of $25.00.
Although these fees may seem unusual, they are in place to prevent a flea infestation in our spa, and to cover the cost of the extra time it takes to
sanitize our grooming areas when fleas are present and the extra time it takes to treat the fleas on your pet
Extra care will be taken when performing grooming procedures, however, the Owner (“You”) must understand possible reactions such as stress, skin irritation, possible nicks to the skin or a toenail quick may occur. You understand that problems occasionally arise after a grooming visit such as bleeding of nicks, clipper irritation and mental or physical stress.
Grooming can also expose a hidden medical problem or aggravate a current one. Moles/Skin
Lesions/Tumors/Other Irregularities: Because these skin irregularities may protrude from the skin, they are vulnerable to nicks or cuts during the grooming process.
Long/sharp dew claws are sharp and dangerous to staff and other animals and risk getting caught in salon flooring causing injury.
You understand that Senior Pets (age 7+) may have a greater chance of injury. You agree not to hold MI’s pet spaw and staff responsible for any injuries that might result from the grooming process.
In case of an emergency, we would like your permission to obtain immediate veterinarian treatment, at your expense, should it become necessary. If your dog’s veterinarian is not readily accessible, Dowdle Grooming is authorized to use a veterinarian of its choice. MJ’s Pet Spaw will not be responsible for any conditions or problems discovered during grooming. Should veterinary care be necessary as a result of any services rendered by Dowdle Grooming, Dowdle grooming must be notified within 48 hours of such care. Reimbursement for such care will be at the sole discretion of Dowdle Grooming
You MUST inform Dowdle Grooming if your pet bites, has bitten or is aggressive to people, other pets or specific grooming procedures. Muzzles may be used if necessary. Muzzling will not harm your pet and protects both the pet and the groomer. Dowdle Grooming reserves the right to refuse/stop services for such pet(s) at any time before, during or after the grooming process should your pet exhibit aggressive behavior. You understand you are liable for any medical care expenses and damages that result from injuries to groomers, staff and other animals caused by your pet.
Thank you for your understanding and cooperation!
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